Cluster Assistant Manager – Commercial Operations

Cluster Assistant Manager – Commercial Operations

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title : Cluster Assistant Manager – Commercial Operations

Reports to : Cluster Director of Commercial Operations

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

The Cluster Assistant Manager – Commercial Operations supports the strategic and operational functions that drive revenue performance, market visibility, and business efficiency across a defined cluster of ultra‑luxury hotels or resorts. This role serves as a vital link between Sales, Revenue Management, Marketing, Reservations, and Distribution, ensuring seamless collaboration and data‑driven decision‑making. The position requires a balance of analytical intelligence, operational discipline, and luxury brand sensibility—enabling the cluster to deliver exceptional financial results without compromising guest experience or brand integrity.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values‑led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Cluster Assistant Manager – Commercial Operations, you will need to :

• Assist the Cluster Director in implementing commercial strategies across all properties to achieve revenue and market share goals.
• Consolidate and analyze business performance reports, market intelligence, and competitor benchmarking for strategic review.
• Support the development of the annual commercial plan, budget, and performance forecasts.
• Track key commercial KPIs across segments (rooms, F&B, spa, and ancillary revenue) to ensure alignment with cluster objectives.
• Provide analytical support for pricing decisions, promotions, and distribution optimization.
• Liaise between property‑level Sales and Marketing teams to ensure consistent execution of regional and brand initiatives.
• Coordinate the preparation of sales presentations, proposals, and promotional materials for key accounts and corporate clients.
• Support event participation, trade shows, and sales missions by managing logistics and performance tracking.
• Assist with content consistency across digital channels, ensuring alignment with luxury branding standards.
• Partner with Marketing and PR teams to monitor ROI on campaigns and promotional activities.
• Collate and interpret cluster‑level revenue data to identify trends, risks, and opportunities.
• Support the Revenue Management team in monitoring demand patterns, booking pace, and rate positioning.
• Produce performance dashboards summarizing key revenue drivers and distribution insights for leadership review.
• Assist in system updates and ensure pricing integrity across PMS, CRS, and OTA platforms.
• Participate in regular business review meetings, providing data insights and actionable recommendations.

Operational Efficiency & Cluster Governance

Compliance & Legal Standards

Collaboration with Internal & External Stakeholders

Sustainability & Resource Management

Qualifications & Experience

Core Competencies

In Return, What We Offer

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Hospitality

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