Senior Manager - Insurance Operations

Senior Manager – Insurance Operations We are seeking a talented individual to join our Business & Clients Services (BCS) team at Marsh McLennan. This role will be based in KSA – Riyadh and will assume responsibility for Bahrain as well. It is a hybrid role that requires working at least three days a week in the office and traveling between KSA and Bahrain.

This role is a key part of the KSA and Bahrain BCS leadership team, dedicated to improving the effectiveness and efficiency of people, processes, and technology in insurance operations. You will boost operational and financial performance while ensuring compliance with local regulations as well as regional and global standards.

Responsibilities

Embed a stable and consistently compliant Operations function aligned with the company’s operating model.

Drive operational efficiency through process re-engineering, automation, and implementation of a fit‑for‑purpose right‑shoring model.

Collaborate with Branch Business Leadership and key stakeholders to support profitable business growth and best practice sharing.

Develop and implement operational initiatives to maximize client delivery capabilities, revenue, profit, and market share.

Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure operational excellence.

Support management reporting, data quality, and the adoption of digital analytics tools across the region.

Qualifications

Minimum 7 years of experience in operations management, ideally within the insurance industry.

Proven leadership, managerial, and interpersonal skills with the ability to drive growth initiatives.

Experience with project management methodologies and process optimization techniques.

Strong communication skills, capable of presenting complex information clearly to senior audiences.

What makes you stand out?

Experience working in a matrix and ambiguous environment.

Demonstrated ability to build and maintain strong relationships with internal stakeholders at all levels.

Knowledge of digital transformation and insurtech trends impacting operational models.

Why join our team? We help you be your best through professional development opportunities, interesting work, and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Finance and Sales

Insurance and Business Consulting and Services

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