Home Appliances Technician

Company Overview :

Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabian. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.

Purpose :

Service Technician is primarily responsible for visiting field customers and carrying out reported (requested) maintenance jobs as per the job orders received from the Call Centre / Service Application.

Responsibilities

• Perform field service jobs as received from the Call Centre / Service Application.
• Shall primarily follow customer reported ‘service needs’ recorded on the job cards.
• In case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately for further advice.
• Test‑run the unit to ensure satisfactory completion of the service job.
• Ensure the job is completed to the customer’s satisfaction and handed over to them accordingly.
• Return the job card to the service Coordinator upon returning from the field.
• Obtain Customer Feedback using the prescribed form in the QMS.
• Ensure necessary tools, consumables and spares are available in the service vehicle.
• Maintain good relationships with customers through professional behaviour and performance.
• Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided.
• Coordinate with the respective drivers & ensure “Vehicles Preventive Maintenance Checklist” is properly implemented.

Requirements

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