Customer care managerLoan Financing | لون للتمويل • Riyadh, Riyadh Region, Saudi Arabia
Customer care manager
Loan Financing | لون للتمويل • Riyadh, Riyadh Region, Saudi Arabia
1 day ago
Job descriptionBachelor's degree in business administration or related field. 5‑7 years of customer service experience, including at least 4 years in a managerial role. Experience in a finance company. Strong leadership and communication skills. Customer‑centric mindset and strong problem‑solving skills. Proficiency in CRM systems and Microsoft Office.
Job Responsibilities
- Develop and implement customer service policies and plans aligned with company goals.
- Supervise daily operations of the customer care team and provide necessary support.
- Handle complex and escalated customer issues with professionalism and urgency.
- Monitor KPIs and service metrics to track performance and drive quality improvement.
- Coordinate with internal departments for smooth after‑sales support.
- Manage CRM systems and ensure data accuracy and integrity.
- Deliver training, coaching, and development for the customer service team.
- Analyze customer feedback and recommend improvements to enhance satisfaction.
- Prepare and present service performance reports to senior management.
- Ensure compliance with internal policies, quality standards, and regulatory requirements.
Qualifications
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
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Manager Care Care • Riyadh, Riyadh Region, Saudi Arabia