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Payment Getaways Operations Manager

Payment Getaways Operations Manager

SallaMakkah, Makkah Province, SA
30+ days ago
Job type
  • Quick Apply
Job description

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

Responsibilities

  • Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
  • Develop and implement operational policies, procedures, and controls to ensure compliance
  • Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
  • Serve as the primary point of contact for merchants and providers to resolve payment-related issues
  • Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
  • Identify automation and integration opportunities to streamline operations
  • Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
  • Contribute to the development and enhancement of payment-related platform features
  • Provide subject matter expertise and recommendations to cross-functional teams
  • Stay updated on industry trends, technologies, and regulations, and implement necessary changes
  • Partner with Product Managers to drive innovation and improve user experience
  • Manage and develop the team to operate 24x7x365 financial support and payment processes
  • Support launches of new payment options and partner onboarding

Requirements

  • Bachelor's degree in Computer science, Finance, or a related field
  • 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services
  • Strong understanding of payment processing workflows, gateways, and integrations
  • Familiarity with industry regulations, security standards, and fraud prevention strategies
  • Proficient in data analysis, reporting, and process optimization
  • Excellent project management, problem-solving, and decision-making skills
  • Proven ability to lead and motivate a team of payment specialists
  • Effective communication and stakeholder management skills
  • Experience with reconciliation, dispute resolution, and chargeback management
  • Strong quantitative and analytical skills, with proficiency in financial modeling and databases
  • Ability to understand business operations and their impact on the finance team
  • Vital research, critical thinking, and problem-solving skills
  • Experience with B2C technology, fintech, and / or payment services is advantageous
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    Operation Manager • Makkah, Makkah Province, SA