Job Summary
Oversee and manage all operations within assigned project areas, ensuring high-quality food production, compliance with operational standards, and efficient use of resources to meet organizational objectives.
Job Description
- Oversee all food production activities across assigned areas including corporate catering, company-operated restaurants, event services, and support functions.
- Develop and execute operational plans to achieve departmental goals through effective utilization of manpower, equipment, and materials.
- Plan and implement production schedules to meet client and internal demands while adhering to recipes, yield targets, hygiene, safety, and quality standards.
- Maintain clear communication channels to ensure timely dissemination and implementation of updated procedures, client requirements, and regulatory changes.
- Foster strong relationships with other departments, clients, and vendors to support smooth operations and service excellence.
- Develop operational contingency plans for peak periods such as Ramadan, Hajj, or other seasonal or high-volume events.
- Provide technical support and guidance in selecting raw materials and setting up production processes for new projects.
- Address and resolve customer complaints through root cause analysis and implementation of corrective actions.
- Regularly update standard operating procedures (SOPs) in response to operational feedback and evolving client requirements.
- Ensure all staff adhere to company policies, procedures, and performance standards, and understand the organization’s vision and goals.
- Prepare regular reports on departmental performance, progress, and operational challenges as required.
- Actively participate in internal meetings and planning sessions to align on strategic goals and operational efficiency.
- Coordinate with Procurement and Stores for material planning and inventory control based on project forecasts.
- Develop and monitor the annual departmental budget and monthly forecasts, ensuring alignment with cost‑efficiency targets.
- Optimize the use of resources to ensure cost‑effective operations within approved budget limits.
- Implement controls to minimize wastage, equipment breakage, and losses through structured monitoring and accountability.
- Manage staff rosters, attendance, and leave plans to maintain productivity while controlling overtime.
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