Car Polisher

Overview

The Vehicle Porter / Driver contributes to the Operational efficiency of the assigned department with positive result ensuring proper vehicle traffic flow on the Porsche Centre premises and a smooth service reception. Prepare and guarantees customer expectations. The Vehicle Porter service is designed to show special appreciation to customer and guests. Responsibilities

Moving Vehicles as needed to different locations on the auto dealership lot. Providing customer service prospective buyers by bring vehicles to them. Cleaning the interiors and exteriors of vehicles. Performing maintenance tasks, such as topping off vehicle fluids. Organizing parking lots to maximize available parking spaces and ensure accessibility of vehicles. Tracks and monitors customerandrsquo;s arrival. Welcomes customer and take care and check customer vehicle damages, scratches . Guides customer to the Service Customer or to Host when SC is not available. Ensures that vehicles to be worked on are accessible for internal services service Consultant, Technicians, PDI Provides customer vehicle for pick up in front of the Porsche Center at the end of the service process. Objectives

Ensure the highest level of customer care and satisfaction at all times Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the telephone, are answered and dealt with immediately. Page members of staff as needed, monitoring where and to whom customers are referred. Establish message and sign in and out systems to monitor whereabouts of key personnel at all times. Customer Welcome

Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company. Develop and maintain excellent working relationships with customers by meeting and exceeding their expectations. Direct all customers towards the seating area when waiting for attention and offer refreshments. Ensure the reception desk is kept tidy to promote the professional image of the Retailer. Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager immediately. Communication

Answer all internal and external calls swiftly and direct them effectively Answer all calls promptly and in a consistently professional and friendly manner. Ensure all calls are properly identified and announced and the callerandrsquo;s business is established. Notify the Brand Manager of calls not being answered or returned by any member of staff. Process Efficiency and Cost Control

Listen carefully and write messages clearly and legibly. Ensure all requested administration, documentation and communications are completed in an accurate and timely manner. Develop and maintain effective communication with all Retailer personnel. Develop and maintain effective communication with all visitors to the Retailer. Compliance

Operate within the law at all times. Ensure all health and safety legislation and internal procedures are followed. Operate at all times within company policy Job Summary

The Vehicle Porter / Driver contributes to the Operational efficiency of the assigned department with positive result ensuring proper vehicle traffic flow on the Porsche Centre premises and a smooth service reception. Prepare and guarantees customer expectations. The Vehicle Porter service is designed to show special appreciation to customer and guests. Skills SAMACO Motors represents some of the most respected and prestigious car icons in the world, earning a reputation as the premier dealer of luxury sports and premium performance cars in the Kingdom of Saudi Arabia. This, combined with our unparalleled commitment to anticipate and support our customers’ needs, continues to drive our success.

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