Facility Coordinator (Saudi National)

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Facility Coordinator (Saudi National)

role at

JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We operate in over 80 countries and have a workforce of over 92,000 individuals who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also hold a responsibility to drive sustainability and corporate social responsibility. We’re committed to shaping the future of real estate for a better world, using advanced technology to create rewarding opportunities, amazing spaces and sustainable solutions for clients, people and communities.

Our core values of teamwork, ethics and excellence are fundamental to everything we do. We’re honored to be recognized with awards for our global and local successes. We are creating a diverse and inclusive culture where every individual feels welcomed, valued and empowered to reach their full potential.

Role We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires proven supervisory experience, the ability to mentor junior staff, and a commitment to delivering exceptional customer service.

Key Responsibilities Team Leadership & Training

Supervise and mentor reception team members

Conduct training sessions on customer service standards and procedures

Create work schedules and manage coverage requirements

Evaluate team performance and provide coaching

Advanced Front Desk Operations

Oversee visitor management systems and security protocols

Handle escalated customer service issues and complaints

Manage VIP and executive-level visitor experiences

Coordinate with building management on operational improvements

Meeting & Event Coordination

Oversee complex conference room scheduling and event planning

Manage large-scale meeting setups and catering coordination

Liaise with external vendors and service providers

Ensure seamless execution of corporate events and functions

Administrative Leadership

Develop and maintain standard operating procedures (SOPs)

Manage reception budget and vendor relationships

Generate reports on visitor metrics and service performance

Coordinate with IT, facilities, and security teams on projects

Quality Assurance

Monitor service delivery standards across all reception functions

Implement process improvements and efficiency measures

Conduct regular audits of reception areas and procedures

Ensure compliance with company policies and security requirements

Requirements Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity.

Skills

Proven leadership and team management abilities

Advanced communication and presentation skills

Strong problem-solving and decision-making capabilities

Proficiency in scheduling software and office management systems

Budget management and vendor negotiation experience

Exceptional organizational and multitasking abilities

Competencies

Strategic thinking and process improvement mindset

Emotional intelligence and conflict resolution expertise

Mentoring and staff development skills

Executive-level relationship management

Change management and adaptability

Lead our reception team in delivering world-class service while driving operational excellence and team development.

Seniority Level Mid-Senior level

Employment type Full-time

Job function Management and Manufacturing

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