Professional Services Consutlant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Nexthink enables its customers to provide better digital experiences to more than 18 million employees. Nexthink is headquartered in Lausanne, Switzerland and Boston, Massachusetts, with 9 offices worldwide.

Overview The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant ensures that Nexthink’s products are implemented within a customer’s organization to meet or exceed the customer’s expectations of the solution’s technical and business benefits. The role requires a hard-working, enthusiastic person with strong technical and communication skills who can establish and maintain trusted technical advisor status. Travel to and work from a customer site is essential as required.

Responsibilities

Maintain sufficient technical capability and current best-practice knowledge to implement and operate all Nexthink products at an advanced level during a project.

Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.

Deliver all technical aspects of service delivery to the required standard of quality.

Educate and empower Nexthink customers to fully adopt the solution.

Understand customer requirements to advise and implement relevant Nexthink solutions in line with industry best practices.

Commit to customer satisfaction and referenceability.

Collaborate with internal teams (sales, pre-sales, support, product management) and Nexthink partners.

Continuously improve relevant technical knowledge and skills.

Contribute to community forums by posting articles.

Qualifications

Minimum of 5 years of experience in a software consulting role.

Strong troubleshooting skills and technical knowledge of IT operations and ITIL.

Exposure to Digital Transformation projects, preferably End-User related.

Excellent knowledge of Microsoft Windows clients and applications; MacOS is a plus.

Experience with Cloud deployments (e.g., architecture, security (SSO), APIs).

General awareness of current industry standards and regulations (e.g., ISO 27001, PCI-DSS, GDPR, NIST).

Ability to quickly learn new technologies in an unsupervised environment.

Excellent communication, customer-facing and teamwork skills.

Enthusiasm for working in an international, collaborative and fast-paced environment; willingness to learn new technologies.

Business-level fluency in Arabic and English for customer-facing communication and collaboration.

Additional Information / Benefits

Permanent position with a competitive compensation package.

Health insurance coverage for you and eligible dependents, including dental, vision, and alternative medicine options.

Flexible hours and unlimited vacation (plus 22 holidays) with 3 company-paid volunteer days.

Hybrid work model.

Free access to professional training platforms to grow skills.

Family benefits including paid leave for primary and secondary caregivers.

Up to $750 USD / year for gym membership reimbursement.

Bonuses for referring successful hires after three months of employment.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Customer Service

Industries : IT Services and IT Consulting and Software Development

Riyadh, Riyadh, Saudi Arabia

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