Customer Support Specialist

Overview

First line of support for buyers and vendors on the Qawafel platform. Handles inquiries, troubleshooting, and escalation to internal teams. Key Responsibilities

Provide Tier 1 customer support via email, phone, and chat. Resolve platform usage issues (orders, invoicing, marketplace navigation). Escalate technical or financing issues to Buyer Ops / Tech teams. Track and report recurring issues for product improvement. Maintain high CSAT and quick response times. Requirements

1–2 years in customer support (B2B SaaS, 3PL ops, E-commerce). Excellent communication and empathy skills. Comfort with CRM or ticketing systems. Fluent Arabic & English.

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