Product Manager, E-commerce / Lifestyle

Overview

The Product Manager, E-commerce / Lifestyle is responsible for building and enhancing Starlinks’ e-commerce and lifestyle product portfolio of logistics and transportation services, spanning fashion, luxury, cosmetics, home, and digital-first brands. The role focuses on defining the right service mix, customer experience standards, and cross-functional readiness to support growth in the vertical. Product Strategy & Commercial Ownership

Develop and maintain the roadmap for lifestyle and e-commerce offerings. Support revenue growth and profitability through differentiated offerings. Align services with emerging industry and consumer trends, while aligning with company strategy and business priorities Cross-Functional Collaboration

Work closely with operations to align customer and market needs with existing capabilities, while identifying and addressing service gaps. Partner with Finance on costing, pricing, and margin visibility. Support the Commercial teams with product value propositions, service narratives, and collateral tailored to the portfolio and its customers. Service Catalogue & Customer Value

Maintain a clear catalogue of automotive logistics solutions. Identify opportunities to enhance or expand service categories. Ensure offerings support omni-channel and D2C models. Digital Integration & Tech Enablement

Define tech and integration requirements based on customer and market needs. Prioritize digital capabilities that enable scalability, visibility, and customer value. Collaborate with Tech teams to ensure solutions align with the product roadmap. Customer Experience & Differentiation

Define customer experience standards for the vertical in line with brand and market expectations. Identify and prioritize gaps in service experience to inform roadmap decisions. Benchmark Starlinks’ offerings against industry best practices and translate them into differentiated offerings. Data, Analysis & Performance

Track performance metrics such as SLA adherence and utilization. Use insights to recommend service improvements. Contribute to business cases for investment decisions. Job Requirements

Bachelor’s degree in supply chain, Business, E-commerce, or related field. Minimum 5–7 years in product, operations, or commercial roles within lifestyle, fashion, or e-commerce logistics. Behavioral competencies

Ethical Practice Communication Health, Safety and Environment Accountability Proactiveness Collaboration Technology Advocacy Technical competencies

E-commerce & Lifestyle Logistics Product Development Omni-Channel & D2C Fulfillment Strategy Costing & Pricing Strategy Digital Integration & Tech Enablement Service Catalogue Management Customer Experience Design Data Analysis & Performance Tracking

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