Implementation Technicians

Overview

Technology Solutions Manager at ecoPortal

ecoPortal health and safety engagement software helps organisations amplify workplace safety. We give leaders the data they need to create awe-inspiring safety cultures that ignite their team’s potential. Safety isn’t just a department, it’s a culture that involves everyone, from frontline workers to the boardroom. ecoPortal makes safety simple, visible, and shared, with an intuitive interface that people actually want to use. We create intuitive health and safety software that people want to use, giving businesses the visibility and data they need to prevent risks and build stronger, safer workplaces and safety cultures.

About You

The Implementation Specialist will contribute to the successful implementation of our ecoPortal software solutions for large companies in compliance with best practices and processes. You will work with a variety of stakeholders including Project Managers, Product Managers and Developers, as well as client project teams to provide the best solution for our clients. You will also work closely with the Auckland-based Solutions team on improving and updating existing clients\' sites.

You will be responsible for the appropriate design, setup, configuration, customisation, testing, delivery, documentation and transition to support the solution, either directly or through delegation to other analysts or partners, and through technical and functional reviews. You will participate in design sessions and workshops, in all relevant project meetings and any knowledge transfer with various other project stakeholders, internal and external.

Responsibilities

• Participate in technical and functional requirement gathering meetings and calls with Project Managers, Client Success Managers and clients. Identify change requests on projects and raise them with relevant stakeholders.
• Proactively manage workloads across multiple projects, led by different Project Managers or Client Success Managers.
• Analyse technical feasibility and propose solutions to meet client requirements
• Setup and configure software solutions for clients
• Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results
• Maintain current functional and technical knowledge of the ecoPortal platform
• Share best practice recommendations with clients and partners, ensuring an optimal use of the software
• Regularly contribute to process improvements and best practices
• Comply with ecoPortal processes linked to Reporting (Timesheets, etc.), issues resolution (Software, Helpdesk), etc.
• May perform other duties as assigned by supervisor.

Qualifications and Experience

Benefits

Remote Based -

What now?

Ready to introduce yourself? Don’t be shy! We want to hear from you. Please upload your resume, cover letter, and any other information, documents and links that will help you stand out.

Find out more about ecoPortal visit us at ecoportal.com. ecoPortal is an equal opportunity employer.

Details

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