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Shop Manager - Etoile La Boutique
Etoile GroupJeddah, Makkah Region, Saudi Arabia30+ days ago
Job descriptionBachelors Degree in Business or relevant. Over 3 years of Store Management experience in luxury retail. The ability to instill trust, integrity, fairness and professionalism both with clients and team. Should be female Saudi National.
Our Shop Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional guest experience; and ensuring supporting the implementation of CRM, CX and other key customer and people initiatives in store.
Key Responsibilities :
- Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
- Drive eNPS through people experience initiatives and culture.
- Increase the revenue target of the store.
- Drive sell-throughs within the store.
- Support in-store CX initiatives.
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the HR Manager.
- Offer support to store staff during in-store events.
- Act as the key point of contact with back-office team.
- Ensure click and collect are conducted within SLAs.
- Ensure customer data is properly captured by the team in adherence to marketing team requirements.
- Promote loyalty program and ensure team knowledge about app offerings etc.
- Provide input to what’s working well, what’s not working well within the store.
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Manager Manager • Jeddah, Makkah Region, Saudi Arabia