Front Office Agent

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Front Office Agent

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Shangri-La Group

Overview Shangri-La Jeddah anchors on the new Jeddah Waterfront along the shores of the Red Sea, setting a new standard for luxury in the city. Floor-to-ceiling windows invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Shangri-La Jeddah offers : 203 stylish rooms and suites plus 17 luxury serviced apartments; 5 restaurants and lounges, including Shang Palace; convenient access to Jeddah’s popular landmarks and Red Sea Mall; 116 privately owned Burj Assila Residences with access to The Wellness Club facilities.

Job Summary To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check-in and check-out guests.

Responsibilities

Have knowledge of the operational systems at Front Office.

Have knowledge of Shangri-La’s standard operating policies and procedures.

Be well versed with the daily arrival and the type of arrival guests (e.g., returning guests, Shangri-La Circle, VIP).

Ensure all amenities are in room prior to guest arrival.

Assist in solving guest problems and concerns, and strive to exceed guest expectations.

Respond to inquiries regarding hotel facilities and room features.

Provide courteous service and respond promptly to guest requests and complaints.

Process all guest registrations promptly and efficiently.

Stay up to date on room rates and package discounts in coordination with other departments.

What We Are Looking For

At least 1 year working experience in hotel operations.

Ability to work long hours and shifts.

Fluent in English (and Arabic).

Pleasant, friendly, and cheerful attitude.

Saudi Nationals Only.

Employment details

Seniority level : Entry level

Employment type : Full-time

Job function : Management and Customer Service

Industries : Hospitality, Travel Arrangements, and Food and Beverage Services

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