Industry Sales (JD STAR Graduate Program)

Industry Sales (JD STAR Graduate Program)

Join to apply for the Industry Sales (JD STAR Graduate Program) role at JD.COM

Job Responsibilities

• Basic Operation Support : Responsible for the daily data collation of the business industry sales group, and provide effective support for team decision-making through accurate data processing.
• Collaborative processing of after-sales issues : Follow up after-sales consultation throughout the process, promptly feedback the progress and results to customers, collect customers' opinions and suggestions on the after-sales process, and promote the continuous optimization and upgrading of the after-sales system.
• Coordinate and follow up on fulfillment issues : Real-time monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time.

Job Requirements

About JD.com

JD.com (NASDAQ : JD and HKEX : 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

JINGDONG Industrials International

JINGDONG Industrials offers industrial supply chain technology and services, ensuring fast, precise ordering and cost-effective delivery supported by cutting-edge digital solutions. Serving over 7,000 key accounts and 8 million SME customers across China, JD Industrials also provides MRO supply chain solutions to support its global operations.

#J-18808-Ljbffr