Investigation Associate (9-month Contract), SEPO

The role requires candidates to commit to the following :

This is a 9-month short term contract role.

2 months of onsite training in our office at Pasay followed by WFH arrangement after requirements is met.

Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the time of employment.

5 days’ work week which includes weekends and flexible and / or holidays.

9 hours / day schedule inclusive of lunch break.

Operations is 24 / 7 – shifting, rotating and possibility of night shift.

Internet Connectivity – maintain a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.

Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations (SEPO) Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

Key job responsibilities

Utilize excellent judgment to plan and accomplish goals with limited manager supervision.

Apply problem-solving and analytical skills to authenticate customers and complex transactions.

Make decisions independently with a high degree of accuracy.

Engage proactively with team members, team leads, department management, and third-party vendors to achieve goals.

Meet productivity and quality-assurance metrics while contributing to department development.

Basic Qualifications

At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience.

Fresh graduates and career freshers are welcome to apply.

Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.

Postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.

Excellent written and spoken English skills and the ability to compose grammatically correct, concise, and accurate written responses.

Excellent interpersonal skills, with the ability to communicate complex transactional issues clearly to both internal and external customers.

Demonstrated ability to analyze problems logically.

Self-disciplined, diligent, proactive and detail-oriented.

Strong time management and organizational skills.

Must be able to start on November 24 or December 1, 2025.

Preferred Qualifications

Comfortable working with MS tools and using basic level of automation.

Experience in fields such as Investigations / Payments / Security or Banking domain.

Intermediate knowledge of e-commerce.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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