Customer Insight office
LikeCardRiyadh Region, Saudi Arabia20 days ago
Job descriptionMinimum 1–2 years of experience in outbound calling or survey research. Proven communication skills in both Arabic and English (spoken and written). Strong ability to multitask between active listening, speaking, and data entry. Familiarity with survey management tools is a plus. Experience in telecom, gaming, or digital platforms is an advantage. Customer‑centric mindset Emotional and social intelligence Professional telephone etiquette Active listening and questioning skills Data accuracy and documentation discipline
Customer Insight Officer / Outbound Survey Agent
This role is responsible for conducting outbound calls to customers, executing predefined survey scripts, and collecting structured, meaningful feedback. It is a key touchpoint in our Voice of Customer (VoC) program and supports strategic decision‑making through real‑time customer insight.
Key Responsibilities
- Initiate professional outbound calls to conduct targeted surveys across various service areas.
- Clearly communicate the purpose of the call and ensure customer consent and comfort in participation.
- Guide customers through structured survey questionnaires while capturing responses accurately and comprehensively.
- Translate customer tone, expressions, and indirect cues into contextual insights.
- Handle minor customer inquiries or concerns during the call and elevate when necessary.
- Log feedback in the system efficiently, ensuring data quality and clarity for analytics purposes.
- Provide summarized input on trends and recurring customer themes to supervisors.
- Collaborate with internal teams to align survey objectives with department goals.
Qualifications and Experience
Core Competencies
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Create a job alert for this search
Office • Riyadh Region, Saudi Arabia