Tamayyaz– Reservation Agent – Saudis OnlyAccorHotel • Riyad Al Khabra, Al-Qassim Province, Saudi Arabia
No longer accepting applications
Tamayyaz– Reservation Agent – Saudis Only
AccorHotel • Riyad Al Khabra, Al-Qassim Province, Saudi Arabia
5 days ago
Job descriptionMaintain reservation records and update changes, cancellations, and no-shows. Monitor daily arrivals and coordinate with Front Office and Housekeeping teams. Prepare and send daily / weekly reservation reports as required. Ensure rate parity across all booking channels. Handle special requests (early check-in, late check-out, VIP amenities, etc.). Communicate professionally with travel agents, corporate clients, and walk-in guests. Resolve booking-related issues or escalated when necessary. Maintain confidentiality of guest information in line with data privacy standards. Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays. Follow Accor policies, reservation procedures, and brand standards. Support in overbooking situations as per revenue strategy. Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level). Knowledge of Opera PMS / Accor Reservation Systems is an advantage. Strong communication skills in English (Arabic is a plus). Customer-oriented with a positive and professional attitude. Ability to multitask and work under pressure. Basic knowledge of Microsoft Office (Excel, Outlook).
Job Description
Key Responsibilities
Reservations Handling
- Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
- Respond promptly to inquiries via phone, email, website, or OTA platforms.
- Upsell higher room categories and promote hotel packages to maximize revenue.
- Ensure all bookings are confirmed with complete and accurate guest information.
System & Reporting
Guest Communication & Service
Coordination & Compliance
Qualifications & Skills
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Reservation Tamayyaz • Riyad Al Khabra, Al-Qassim Province, Saudi Arabia
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