Manager - Customer Support Solutions

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA.

Kindly review the job requirements below.

Your immediate application will enable us to place you successfully.

Must-Have : 8+ years of experience in customer support solutions within the banking industry Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements.

Proven experience in managing platform lifecycle, enhancements, UAT / IAT, go-lives, and SLA-based support operations.

Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM) Nice to Have : Bachelor’s Computer Science, Information Technology or any other relevant field.

Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile / Scrum Practitioner, Customer Experience / Digital Product Certifications (e.g., CCXP, , HDI-SM ) would be a plus About Us : Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services.

Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

• We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

Acknowledgments from Industry Peers : Winner of the Entrepreneur 360 Award (2019).

IAOP Award; Ranked in the top 100 internationally.

Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest.

Growing companies of America.

Named one of the top ten fastest-growing businesses in Houston in 2016.

Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars : We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients : Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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