Manager - Ground Operations (Based in Dammam, KSA)

Manager - Ground Operations (Based in Dammam, KSA)

Date : 20 Oct 2025

Location : Damman, SA

Country : SA

Responsibilities

• To establish, monitor and enhance the operational standards of “Ground Operations” in the assigned region in accordance with business needs and regulatory requirements.
• Monitors and manages the day-to-day performance of the assigned stations with focus on “Customer Satisfaction”, “On Time Performance - OTP”, “Safety and Security”, and contractual agreements signed with GHAs and GSAs in the respective country.
• Supports the Hub in developing, implementing and monitoring the adherence to approved strategies and business plans in accordance with Company’s corporate objectives ensuring revenue and return on investment (ROI).
• Liaises with Stakeholders to develop and implement effective “Airport Services” procedures in line with quality standards, and regulatory requirements ensuring efficient ground handling, best customer service, and utmost safety and security of Airport and Ramp operations across the network.
• Builds / capitalizes on effective relationships with Airports, Civil Aviation Authorities, Ground Handling companies GHAs and Airports Managers to facilitate start-up formalities and ensure smooth on‑going operations with best rates at all times.
• Employs interpersonal and technical skills to negotiate and control “Customer Service” contractual requirements with relevant international industry bodies within the region ensuring Company’s interests are protected; liaises with Stakeholders and management to consider their requirements prior to finalizing contracts.
• Partners with Hub Management & head of function to manage the start-up formalities of all new hubs / stations in the assigned region, this includes but not limited to : business relationships, contracting, facilities, logistics, manpower, recruitment, training, systems, and technical requirements.
• Conducts feasibility studies; develops, prepares and proposes for operating budget for the airports within the assigned region based on agreed business plans ensuring efficiency and cost control; liaises with Hub Management & head of function for budget approval and expenditure.
• Conducts field visits and assessments to evaluate the overall performance of stations / handling agents GHAs, and GSAs in the respective region; utilizes reports and data analysis to monitor payments, highlight trends, and identify gaps aiming for improvement.
• Partners with Sales team to highlight results of assessments and agree on remedial methods that serve meeting targets of maximizing revenue and reducing costs. Continuously monitors the stations’ performance providing necessary customer support, staff guidance, and management feedback.
• Acts as a link between airline and government bodies, stations, and the IT Department for all systems requirements including set‑up, testing, training, maintenance and upgrade ensuring all are in compliance with regulations and airline policies and procedures.
• Cooperates with Quality Assurance / Safety / Security Departments to ensure adherence of respective stations and staff to corresponding standards and set measures; supports in investigations and audit checks ensuring timely response to statutory requirements and findings.
• Partners with HR to set objectives and identify KPIs for the respective team members; ensures his / her subordinates are fully aware and knowledgeable of their targets.
• Provides on‑going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.
• Ensures available resources such as manpower, systems, tools, and procedures related to his / her area are properly managed and utilized to achieve optimal error‑free productivity and meet current and future Company’s needs.
• Continuously evaluates available systems and software applications and recommends solutions to increase efficiency.

Qualifications (Academic, training, languages)

Work Experience

Note : Preference will be given to Saudi National Candidates.

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