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Supervisor - Customer Engineering services
Rawabi Holding GroupAl Jubayl, Eastern Province, Saudi Arabia12 days ago
Job descriptionBachelor's degree or Diploma in engineering in Mechanical / Electrical / Electrical & Instrumentation or Industrial or related field. Proven experience in a technical service role within the gas industry. Training certificates in project management Training certificates in Equipment / Piping design / inspection / welding inspection. Training certificates in AUTOCAD or REVIT. Knowledge of safety regulations and best practices in the gas industry.
Responsibilities
- Manage a team of engineers and technicians in providing technical support and services to gas field customers.
- Ensure timely and effective response to customer service requests, troubleshooting technical issues as needed.
- Monitor and evaluate team performance, providing feedback, training, and support as necessary.
- Collaborate with other departments to optimize processes and improve customer satisfaction.
- Ensure compliance with industry standards and regulations in all customer service activities.
- Maintain accurate records of service requests, resolutions, and customer interactions.
Candidate Requirements
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Supervisor Engineering • Al Jubayl, Eastern Province, Saudi Arabia