Assistant Director Front Services
Rosewood AmaalaSaudi ArabiaJoin to apply for the Assistant Director Front Services role at Rosewood Amaala
Join to apply for the Assistant Director Front Services role at Rosewood Amaala
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Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an accomplished and service-driven Assistant Director of Front Services to join our pre-opening leadership team. This role will support the Director of Rooms in overseeing all aspects of Front Services, including Front Desk, Guest Relations, Concierge, Bell / Valet, and Transportation. The successful candidate will bring proven expertise in luxury service delivery, strong operational leadership, and the ability to create memorable guest experiences that reflect Rosewood’s A Sense of Place philosophy.
Position Overview
Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an accomplished and service-driven Assistant Director of Front Services to join our pre-opening leadership team. This role will support the Director of Rooms in overseeing all aspects of Front Services, including Front Desk, Guest Relations, Concierge, Bell / Valet, and Transportation. The successful candidate will bring proven expertise in luxury service delivery, strong operational leadership, and the ability to create memorable guest experiences that reflect Rosewood’s A Sense of Place philosophy.
Key Responsibilities
- Assist in leading and managing the Front Services Division, including Front Desk, Concierge, Guest Relations, Bell / Valet, and Transportation teams.
- Support the Director of Rooms in driving operational excellence, ensuring seamless arrival, stay, and departure experiences for all guests.
- Oversee VIP handling, service recovery, and guest personalization initiatives.
- Play an active role in pre-opening activities including recruitment, training, system implementation, and SOP development.
- Ensure strict adherence to Rosewood service standards, policies, and procedures.
- Monitor guest feedback channels and work with the team to continuously enhance service delivery.
- Support financial management of the division including budgeting, forecasting, and cost control.
- Develop and mentor Front Services leaders and colleagues, fostering a culture of empowerment, engagement, and professional growth.
- Collaborate with Housekeeping, Security, and Food & Beverage to ensure seamless guest journeys across departments.
Qualifications
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Administrative
Industries
Hospitality
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