Head of E-Commerce Operations

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Key Responsibilities

Lead and manage teams across Merchandising, Partnerships, Digital Platforms, Loyalty Programs, and Gift Cards.

Develop and implement operational plans to achieve sales and digital growth targets.

Manage the launch of new digital projects and continuously improve the online customer journey.

Build and maintain strategic relationships with delivery apps, banks, and installment service providers.

Monitor and analyze performance metrics and implement corrective actions when needed.

Collaborate with technical and marketing teams to ensure seamless integration across digital touchpoints.

Qualifications & Requirements

Bachelor’s degree in Business Administration, Marketing, or E-Commerce (Master’s degree is a plus).

Minimum of 6 years of experience in e-commerce, including leadership or supervisory roles.

In-depth understanding of digital consumer behavior and e-commerce sales channels.

Proven track record of launching digital initiatives and achieving measurable sales results.

Ability to thrive in a fast-paced, cross-functional environment.

Excellent communication and negotiation skills with the ability to build long-term strategic partnerships.

Skills : digital, commerce, consumer behavior, e-commerce

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