Resident Engineer – Netskope Cloud Security Solutions

Resident Engineer – Netskope Cloud Security Solutions

We are seeking a skilled and proactive Resident Engineer to support and optimize our customer’s deployment of the Netskope Cloud Security platform. Acting as an integral part of the customer's technical team, you will provide hands-on technical expertise to ensure the smooth operation and enhancement of the existing Netskope deployment.

Core Responsibilities

• Customer Support and Collaboration : Act as the trusted technical consultant for the customer’s project team; directly integrate with the customer’s team to provide on-site technical assistance and deployment support; serve as the customer advocate, ensuring alignment with their business goals.
• Technical Tasks : Perform ongoing configuration, fine-tuning, and optimization of the deployed Netskope Cloud Security platform; assist with policy creation, updates, and troubleshooting to meet evolving customer requirements; support and troubleshoot integrations between the Netskope platform and the customer’s existing IT environment.
• Documentation and Reporting : Create comprehensive technical documentation tailored to the customer's specific deployment; deliver detailed weekly status reports summarizing progress, open issues, and planned activities.
• Problem Solving and Best Practices : Resolve technical issues effectively by collaborating with Netskope support and internal teams; provide guidance on best practices for platform utilization to enhance security posture and efficiency; recommend additional features or training to maximize the customer’s return on investment.

Key Qualifications

Seniority level

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