Information Technology Support Specialist

We are looking for a dedicated onsite Support Engineer to provide full-time technical assistance and operational support at our Dammam location.

Key Responsibilities

• Provide dedicated onsite technical support to users during business hours.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Install, configure, and maintain IT / AV equipment (laptops, desktops, audio-video systems, printers, conferencing tools, etc.).
• Coordinate with internal teams and vendors for escalations and issue resolutions.
• Perform routine system checks, maintenance, and health monitoring.
• Manage incident tickets and ensure timely closure with proper documentation.
• Support meeting rooms, video conferencing systems, and AV setups (if applicable).
• Maintain IT inventory, asset tracking, and update logs.
• Ensure adherence to service-level agreements (SLAs) and organizational policies.

Job Details

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