Cloud Solution Architecture

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The AI Security CSA role is designed to help customers secure their AI and cloud environments while driving adoption of Microsoft security solutions.

Role Vision & Purpose

• Protect Cloud AI Platforms and Applications : The primary goal is to safeguard AI workloads and multi‑cloud environments by leveraging Microsoft Defender for Cloud and related security solutions.
• Enable Zero Trust Architecture : Guide customers in implementing Zero Trust principles across their AI and cloud ecosystems.
• Drive Security ACR and Usage : Focus on accelerating consumption of E5 security capabilities, XDR, and other advanced security products.

Key Responsibilities

Skills & Competencies

Impact on Customers

This role is fully on‑site.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Education & Experience :

Cloud / infrastructure technologies

Preferred Qualifications :

Education & Experience :

Security Certifications :

Core Skills & Competencies :

Responsibilities

Core Responsibilities of AI Security CSA (CSA GD) :

Accelerate ACR for Microsoft security solutions, especially Defender for Cloud and Sentinel.

Focus on Azure and multi‑cloud security posture management (CSPM).

Guide customers on regulatory compliance and governance for AI and cloud security.

Lead technical engagements to secure AI transformation at scale.

Maintain proficiency in Microsoft security stack (Defender, Sentinel, Entra).

Act as a trusted advisor for AI security, influencing architecture decisions.

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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