Technical Support Manager

Responsibilities

Lead & manage a remote technical sales support office in Egypt supporting sales activities in KSA

Oversee all technical activities, including lighting design, project management, and technical support

Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development

Collaborate with the sales team to understand client needs and deliver customized lighting solutions

Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies

Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs

Monitor and evaluate the performance of the team, implementing improvements and training as necessary

Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals

Manage project timelines, budgets, and resources to ensure successful project delivery

Prepare and present technical proposals, reports, and documentation to clients and stakeholders

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field

Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support

Extensive knowledge of lighting products, technologies, and industry standards

Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools

Proven leadership and team management skills, with the ability to mentor and develop a high-performing team

Excellent communication, presentation, and interpersonal skills

Strong problem-solving and analytical abilities

Fluent in English

Knowledge of Arabic is a plus

Ability to travel occasionally to KSA for meetings and site visits

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries IT Services and IT Consulting

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