Overview
Amazon Advertising is seeking an experienced Senior Outsourcing & Compliance Manager to join our Advertising Trust Operations (ATO) team. This role will be responsible for managing complex vendor relationships, driving operational excellence, and establishing robust compliance frameworks across our outsourcing network. The ideal candidate will draw from their experience in vendor management, compliance, and business process outsourcing to deliver strategic solutions that scale with our growing advertising business.
Responsibilities
- Program Strategy & Execution
Lead end-to-end vendor onboarding and outsourcing (3P) initiatives for new lines of business
Design and implement compliance frameworks for outsourcing partners and their sitesBuild standardized mechanisms and processes for 3P program successDevelop and execute network strategy for operations and 3P partnershipsDrive operational excellence through data-driven decisions and process improvementsVendor Management & ProcurementCurate and manage requests-for-proposal (RFP) for outsourcing opportunities
Partner with operations teams to define business requirements and success metricsLead vendor and site strategy definition, location assessments, and contract administrationDrive weekly, monthly and quarterly business reviews with vendor and Amazon leadershipParticipate in semi-annual vendor relationship rating and improvement programsRisk & ComplianceEnsure compliance with Amazon Master Services Agreement (MSA) and Supplier Code of Conduct
Manage standards related to Security and Infrastructure, Legal, Tax, and Financial InvoicingDevelop and maintain robust Business Continuity PlansProactively identify and mitigate risks in vendor operationsCreate and implement compliance monitoring mechanismsStakeholder ManagementBuild and maintain strong relationships with stakeholders across different organizational levels
Influence team priorities and business strategy through data-driven contributionsDrive consensus across multiple teams and organizationsPartner with internal teams to secure resources and set project prioritiesRepresent the program to Director and VP-level leadershipBasic Qualifications
Bachelor's degree6+ years of program or project management experience5+ years of working cross functionally with tech and non-tech teams experience5+ years of delivering cross functional projects experienceExperience defining program requirements and using data and metrics to determine improvementsExperience in compliance management and risk mitigationStrong track record of delivering complex cross-functional projectsExcellent analytical and problem-solving skillsPreferred Qualifications
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field5+ years of driving process improvements experience2+ years of vendor management experienceKnowledge of BPO industry and contact center operationsProficiency in Microsoft Excel and WordAbility to travel with significant international travelAbility to travel domestically and internationally (up to 30%)COPC CertificationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted : September 25, 2025 (Updated about 2 hours ago)
Posted : September 25, 2025 (Updated about 2 hours ago)
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Posted : September 24, 2025 (Updated about 2 hours ago)
Posted : September 2, 2025 (Updated about 2 hours ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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