Front Desk Agent

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Job Description

We are currently looking for dynamic and self‑motivated Front Office professionals who want to advance their careers.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests, achieving high customer satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name, if known, and escorted to their rooms to make them feel expected and welcomed.
• Conduct in‑room and hotel familiarization and assist guests with hotel activity enquiries and requests.
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other allied information.
• Maintain awareness of rate levels to be sold daily and overall occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid‑down systems, policies, and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using a computerized Front Office system.
• Maintain the privacy of all guests by ensuring that no guest details are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and have full knowledge of the hotel’s facilities and happenings.

Skills and Qualifications

You should have a degree in hospitality with previous experience in the Front Office Department. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem‑solving abilities are essential. Computer literate and prior experience with Opera is an advantage.

Competencies

Seniority Level

Employment Type

Job Function

Industries

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