Sales & Reservation Officer (Saudi National)

Job Description

JABA is a destination management company (DMC) dedicated to curating unforgettable experiences in Saudi Arabia. Our vision is to be the leading community for like-minded dreamers, explorers, and outdoor enthusiasts who are passionate about discovering the Kingdom's wonders.

With a commitment to adventure, education, and sustainability, JABA offers innovative experiences that blend thrill, learning, and enjoyment, providing top-tier equipment and expertise. Join us in revolutionising the travel industry and delivering unforgettable, purpose-driven experiences.

Job Summary : We are seeking a detail-oriented and customer-focused Reservation Officer for Tour Operations to join our team. The ideal candidate will manage and coordinate tour reservations, ensuring a smooth and efficient booking process for our clients. This role requires excellent organizational skills, strong communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities :

• Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.
• Respond promptly to reservation requests via phone, email, and online booking systems.
• Provide accurate and detailed information about tour packages, itineraries, and pricing.
• Maintain and update the reservation system with current availability, bookings, and client details.
• Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.
• Process payments, issue invoices, and manage financial transactions related to bookings.
• Resolve any booking issues or discrepancies in a timely and professional manner.
• Keep clients informed about any changes or updates to their reservations.
• Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.
• Collect and analyse customer feedback to identify areas for improvement in the reservation process.
• Assist in developing promotional offers and marketing strategies to boost tour bookings.
• Stay updated on company policies, industry trends, and new tour offerings.

Requirements

Requirements

Qualifications :