Senior Director-Technical Services (Theme Park) - ENT5289

Senior Director-Technical Services (Theme Park) - ENT5289 Qiddiya Investment Company is seeking a dynamic and innovative Senior Director - Technical Services (Theme Park) to lead the technical operations of our theme park facilities. This pivotal role focuses on ensuring that the technical services necessary for the design, construction, and operation of world-class theme park attractions are executed seamlessly in line with Qiddiya's vision.

As the Senior Director of Technical Services, you will be responsible for managing all aspects of technical services, including engineering, maintenance, safety, and operational readiness. Your leadership will contribute to the successful rollout of theme park attractions and ensure ongoing excellence in operations, sustainability, and guest experience.

Key Responsibilities

Leadership and Management in all aspects of Technical Services Department management

Strong team leadership and motivation of a large multicultural team

Staff recruitment, training, and performance management

Strategic thinking, planning and execution of long term strategies

Conflict resolution and decision-making skills

Passion for delivering world class entertainment experiences

Ability to create partnerships and maintain excellent relationships with stakeholders

Operational Expertise in all aspects of Technical Services

Pre-Opening of a world class park, including project management skills, pre-opening inspections, testing and commissioning and equipment handovers

Management of daily Technical Services operations including Attractions, Mechanical, Electrical, Plumbing, Carpentry, Facilities, Animatronics, Engineering and Preventative Maintenance

Strong knowledge and implementation of health and safety regulations, especially related to ride safety maintenance and facilities

Development & implementation of Standard Operating Procedures (SOPs), including auditing systems

Working with International IP Attractions preferred

Service Excellence & Quality standards

Exceptional communication and interpersonal skills

Deep understanding of service delivery, including different types of maintenance to prevent and minimize downtime, manage assets, create reports and analytics, manage inventory and work order management

Experience with global quality standards programs (ISO, CQI, etc)

Financial Acumen

Budget preparation and cost control expertise

Financial data analysis for strategic decision-making

Long term financial planning and achieving EBITDA / Revenue targets, including OPEX and CAPEX plans

Sales & Marketing

Support ideas and campaigns to expand target markets, drive visitation, and improve brand awareness

Collaborate with others to innovate and adapt to trends and improve guest journeys

Maintain brand standards and IP requirements

Technical Proficiency

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

Familiarity with relevant software programs (CMMS, BMS, Asset Management software)

Communication & Organizational skills

Great communication and interpersonal skills, including the ability to support and develop others in a multicultural environment

Strong organizational skills, adaptability and ability to perform under pressure

Safety consciousness, including excellent crisis management and problem-solving abilities for operational challenges

Requirements

Bachelor's Degree preferably in Engineering, technical fields, Mechanical, or other relevant technical fields. Master’s degree (MBA, Strategic Management, or related) preferred for enhanced leadership and strategic skills

Proven experience of at least 10 years in leading the opening and operations of an international theme park in at least 2 countries (preferably at least 1 regionally to KSA), with an annual attendance of at least 1 million visitors. Includes day-to-day management of Technical Services Department including Attractions, Mechanical, Electrical, Plumbing, Carpentry, Facilities, Animatronics, Engineering and Preventative Maintenance

At least 10 years of proven success in leadership and ability to manage large 100+ multicultural teams effectively, and creating a culture of operational excellence and safety

Proven operational knowledge and expertise in developing and leading all Technical Services processes & procedures based on industry standards

Proven success in strategic planning and execution to drive equipment availability, minimize downtime, and achieve financial results; budgeting, forecasting, and cost control

Proven success in safety programs and systems; familiarity with ISO, ASTM, EN; ability to lead risk and crisis management

Experience developing, leading and implementing performance management systems with measurable results and KPI-driven optimization

Ability to innovate and adapt to industry and business trends; experience with technology-driven solutions and data analytics is a plus

Proven track record of delivering exceptional service delivery with programs to prevent downtime, manage assets, generate reports and analytics, manage inventory and work orders

Benefits Comprehensive Package & Benefits

Seniority level Executive

Employment type Full-time

Job function Other

Industries IT Services and IT Consulting

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