Managed Services - Cybersecurity Managed Services - Manager

Overview Managed Services - Cybersecurity Managed Services - Manager at PwC Middle East Enterprise Solutions. Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region : Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East, bringing international experience within the regional context and culture, and access to more than 370,000 people across the PwC network to help clients find value.

Job Description & Summary At PwC, our managed services focus on outsourced solutions that support clients across functions. Individuals help organizations streamline operations, reduce costs, and improve efficiency by managing key processes and functions. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist, you will execute outsourced processes such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Responsibilities

Management of enterprise governance, risk, and compliance (e-GRC) platforms such as RSA Archer and ServiceNow.

Conduct risk assessments, compliance audits, and reporting to ensure alignment with regulatory and organizational standards.

Provide strategic recommendations to clients on managing cybersecurity risks and improving governance frameworks.

Manage the security of client networks and endpoint devices, using solutions like Tanium and ManageEngine to enforce security policies.

Monitor and mitigate threats to ensure a secure and resilient IT infrastructure.

Lead incident response efforts for network or device-related security breaches.

Conduct and manage vulnerability assessments using tools such as MS Defender and Tanium, prioritizing remediation efforts based on risk.

Provide actionable insights to clients for addressing critical vulnerabilities and reducing attack surfaces.

Implement and optimize cloud security controls using platforms like MS 365 Security, Google Security & Identity, and Purview.

Ensure compliance with best practices and regulatory requirements for securing cloud environments.

Guide clients in managing access, identity, and data protection within cloud ecosystems.

Act as a trusted advisor to clients, understanding their cybersecurity challenges and delivering tailored solutions and managed services.

Provide regular updates and reports to clients, showcasing performance metrics, trends, and strategic recommendations.

Lead and mentor a team of cybersecurity professionals, fostering excellence and continuous improvement.

Collaborate across teams to ensure seamless integration of cybersecurity initiatives into broader IT and business strategies.

Qualifications & Skills

8+ years of experience in cybersecurity, with hands-on expertise in two or more areas : e-GRC, network security, vulnerability management, or cloud security.

Proficiency in e-GRC tools such as RSA Archer and ServiceNow for risk and compliance management.

Strong understanding of network security, endpoint protection, and vulnerability management tools (e.g., Tanium, ManageEngine).

Hands-on experience with cloud security platforms (MS Purview, MS 365 Security, Google Security & Identity).

Familiarity with cybersecurity frameworks such as ISO 27001, NIST CSF, CIS Controls.

Incident response, risk management, and secure configurations for networked environments.

Excellent leadership, communication, and reporting skills; ability to convey complex concepts to non-technical stakeholders.

Strategic thinking, problem-solving, and a client-centric mindset with value-driven solutions.

Ability and willingness to travel to KSA is required.

Languages & Education

Required language : English (written and spoken). Arabic is a plus.

Bachelor’s degree in Cybersecurity, Information Technology, or a related field (Master’s preferred).

Certifications such as CISSP, CISM, CISA, or equivalent are a plus.

Other Details

Travel : Required to travel to KSA.

Available for work visa sponsorship : Yes

Government clearance required : Yes

Employment type : Contract

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