Spa Manager

Overview

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Your Next Role Starts Where Innovation and Purpose Meet

Red Sea Global is proud to partner with Equinox Hotels —a global icon in fitness and high performance living—as they launch a groundbreaking resort at Amaala.

This opportunity doesn’t come often. We are actively supporting Equinox in their talent efforts by spotlighting this exciting role. Join Equinox’s high-performance lifestyle ecosystem. Be a lifestyle leader and take your hospitality career to a whole new level.

If you're ready to step into a role where innovation meets purpose, this is your moment to explore your next chapter with Equinox Amaala.

Work Inspired. Lead Boldly. Grow with Equinox Amaala — Approach Life with Appreciation!

Essential Job Functions

• Consistently offer professional, friendly and engaging service
• Support the Club Director, Recreation Manager & Assistant Director of Club in the overall management and strategic direction of the Club
• Oversee the operations functions of the Spa as well assisting in the Club when needed
• Assist and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Ensure that monthly financial outlooks for all Spa revenue streams are on time, on target and accurate
• Ensure schedules for colleagues are done timely within budgeted hours and schedule is compliant within Spa scheduling rules ensuring meals are taken properly and overtime does not accrue
• Ensure full compliance to Spa operating controls
• Actively involved in the recruitment and professional development process of Spa leadership positions
• Responsible for overseeing hiring and training of all Spa staff
• Ensure all reviews for all Spa Team are done in a timely manner
• Maintain and improve SOPs for the Spa
• Responsible for maintaining the physical facilities at the highest level possible of cleanliness and function
• Work closely with engineering to keep all facilities in working order including a PM program
• Developing knowledge base for all Spa disciplines and revenue streams by participating in and monitoring programs
• Maintain inventory and ordering of supplies
• Monitor performance and attendance of all Spa colleagues
• Oversee the ongoing daily standup meeting dynamics
• Maintain a robust communication log
• Responsible for managing the quality assurance of the commercial cleaners and third party equipment maintenance vendors
• Understand and maintain technology such as operating / PMS system of the Spa along with support software and support all teams in software knowledge and skills
• Provide exceptional service to members and guests alike
• Follow up directly on guest / members comments and concerns and maintain a customer feedback program
• Enforce Spa rules and regulations
• Administer a guest / member retention program to improve customer satisfaction and loyalty
• Assist with the marketing of the Spa product, internally and externally working closely with relative departments
• Regularly participate in and oversee all activities and events scheduled for members / guests
• Attend regularly scheduled managers' and staff meetings in the Club and Spa
• Attend company-wide, resort-wide meetings
• Follow department policies, procedures and service standards
• Interact with guests in a friendly, service-oriented manner
• Follow all safety policies
• Follow department policies, procedures and service standards
• Other duties as assigned

Qualifications / Skills

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential Physical Abilities

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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