Digital & Solution Operation Senior Specialist

Digital & Solution Operation Senior Specialist

Lebara Mobile KSA is a

leading telecommunications company

and a

multi-award-winning mobile virtual network operator (MVNO)

providing high-quality, affordable, and customer-centric mobile services across the Kingdom of Saudi Arabia. Job Summary As a

Digital & Solution Operation Senior Specialist , you will be responsible for the

operational management, deployment, and maintenance

of business-critical applications and back-end systems within the

telecom environment . You will serve as the

Single Point of Contact (SPOC)

for API integrations, manage

DevOps practices , and ensure timely

resolution or escalation of application-related issues . Additionally, you will handle internal stakeholder complaints, maintain application performance, and collaborate with cross-functional teams to support key digital initiatives. Key Responsibilities Manage daily operations of business applications, ensuring high availability, reliability, and performance. Execute and monitor DevOps workflows, including CI / CD pipelines, application deployments, and release management. Serve as the Integration SPOC for internal and external stakeholders, facilitating seamless onboarding of new integrations via existing APIs. Escalate and track bugs / incidents to development or L3 support teams, ensuring timely resolution. Support business units in addressing application-related issues and prioritizing complaints. Oversee patching, upgrades, and maintenance of application and backend environments. Collaborate with development, infrastructure, and security teams on system monitoring, logging, and troubleshooting. Maintain clear documentation for operational workflows, deployment processes, and integration points. Ensure compliance with telecom regulations, data security policies, and internal governance standards. Provide Level 2 (L2) support, conduct root cause analysis, and implement preventive measures or escalate as needed. Identify opportunities to improve automation, performance, and operational efficiency. Optimize applications for speed, stability, and responsiveness across both frontend and backend. Ensure adherence to CST guidelines and relevant data privacy regulations. Research and implement emerging technologies (e.g., AI tools, serverless architectures) to enhance operations. Qualifications & Skills Bachelor's degree in computer science, Software Engineering, or a related field. Proven experience in application operations, DevOps, or similar technical roles — preferably in the telecom sector. Strong understanding of CI / CD pipelines, application deployment, containerization (Docker), and orchestration (Kubernetes). Experience with structured logging, error monitoring, and application performance metrics. Proficiency in API integration (RESTful / SOAP). Strong knowledge of SQL / NoSQL databases and their operational management. Experience with cloud platforms such as Alibaba Cloud, AWS, or GCP is a plus. Familiarity with version control systems (e.g., Git). Knowledge of OSS / BSS systems is a plus. Understanding of ITIL processes and incident management is an advantage. Excellent problem-solving and troubleshooting skills. Work Hours : Sunday to Thursday 8 : 00 AM to 5 : 00 PM (including lunch break) 9 : 00 AM to 6 : 00 PM (including lunch break) Competitive salary package Health insurance for employees and eligible dependents (VIP / As per company policy) Health club subscription / As per company policy Monthly mobile credit allowance Inclusive and collaborative work environment

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