HC Operations Manager

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region : Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

The Human Capital Operations Manager is responsible for overseeing and optimizing the day-to-day HR operations across multiple regions. This role ensures consistent execution of HR processes, compliance with company policies and labor laws, and delivery of efficient, high-quality HR services. The position manages a team of six Associates to support organizational goals related to employee life cycle management, data accuracy, and service excellence.

Key Responsibilities

1. HR Operations Management

• Oversee end-to-end HR operations across three regions, ensuring standardized processes and compliance with policies.
• Manage HR administration, including employee records, contracts, benefits, payroll coordination, and HR systems.
• Ensure timely and accurate execution of employee onboarding, offboarding, transfers, and status changes.
• Monitor and improve HR operational KPIs (e.g., turnaround time, accuracy, employee satisfaction).

2. Team Leadership & Development

3. Process Improvement & Standardization

4. Compliance & Governance

5. HR Systems & Reporting

Qualifications & Experience

Skills & Competencies

Key Success Indicators

Other skill sets : Optimism, Professional Courage, Learning Agility, Human Resources (HR) Metrics, Process Improvement, Human Resources (HR) Assistance, Human Resources (HR) Shared Services, Process Documentation, Employee Relations, Analytical Thinking, Relationship Building, Human Resources (HR) Policies, Accepting Feedback, Empathy, Teamwork, Documentation Administration, Service Excellence, HR Software, Employee Engagement Strategies, Communication, Confidential Information Handling, Strategic Questioning, Self-Awareness, Embracing Change, Coaching and Feedback, Employee Data Management, Inclusion, Creativity, Active Listening, Well Being, Emotional Regulation, Conflict Resolution, Intellectual Curiosity, Employee Life Cycle, Coordinating Staff, Human Resources Management (HRM), Stakeholder Communications, Human Resources (HR) Service Delivery, Employee Terminations, Data Quality, Labor Laws.

Tagged as : Business Operations, Internal Firm Services, Manager

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