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Facility Coordinator (Saudi National)

Facility Coordinator (Saudi National)

JLLRiyadh Region, Saudi Arabia
2 days ago
Job description

Join to apply for the Facility Coordinator (Saudi National) role at JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We operate in over 80 countries and have a workforce of over 92,000 individuals who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also hold a responsibility to drive sustainability and corporate social responsibility. We’re committed to shaping the future of real estate for a better world, using advanced technology to create rewarding opportunities, amazing spaces and sustainable solutions for clients, people and communities.

Our core values of teamwork, ethics and excellence are fundamental to everything we do. We’re honored to be recognized with awards for our global and local successes. We are creating a diverse and inclusive culture where every individual feels welcomed, valued and empowered to reach their full potential.

Role

We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires proven supervisory experience, the ability to mentor junior staff, and a commitment to delivering exceptional customer service.

Key Responsibilities

Team Leadership & Training

  • Supervise and mentor reception team members
  • Conduct training sessions on customer service standards and procedures
  • Create work schedules and manage coverage requirements
  • Evaluate team performance and provide coaching

Advanced Front Desk Operations

  • Oversee visitor management systems and security protocols
  • Handle escalated customer service issues and complaints
  • Manage VIP and executive-level visitor experiences
  • Coordinate with building management on operational improvements
  • Meeting & Event Coordination

  • Oversee complex conference room scheduling and event planning
  • Manage large-scale meeting setups and catering coordination
  • Liaise with external vendors and service providers
  • Ensure seamless execution of corporate events and functions
  • Administrative Leadership

  • Develop and maintain standard operating procedures (SOPs)
  • Manage reception budget and vendor relationships
  • Generate reports on visitor metrics and service performance
  • Coordinate with IT, facilities, and security teams on projects
  • Quality Assurance

  • Monitor service delivery standards across all reception functions
  • Implement process improvements and efficiency measures
  • Conduct regular audits of reception areas and procedures
  • Ensure compliance with company policies and security requirements
  • Requirements

    Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity.

    Skills

  • Proven leadership and team management abilities
  • Advanced communication and presentation skills
  • Strong problem-solving and decision-making capabilities
  • Proficiency in scheduling software and office management systems
  • Budget management and vendor negotiation experience
  • Exceptional organizational and multitasking abilities
  • Competencies

  • Strategic thinking and process improvement mindset
  • Emotional intelligence and conflict resolution expertise
  • Mentoring and staff development skills
  • Executive-level relationship management
  • Change management and adaptability
  • Lead our reception team in delivering world-class service while driving operational excellence and team development.

    Seniority Level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Management and Manufacturing

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    Coordinator National • Riyadh Region, Saudi Arabia

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