Central Operations Support Executive, UAF AMET

Overview

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The role requires someone who has a broader view of customer experience and a high willingness to take ownership. The candidate should have skills in identifying patterns and any disruptions in data, along with the ability to scrutinize details and foresee implications of the data.

Responsibilities

Remotely monitor efficient functioning of the assigned sites via outbound calls, emails and coordination with field executives

Liaise between field executives / sellers and various internal and external agencies for efficient and timely execution of operations

Train and direct sellers for execution and adherence of norms and practices

Devise and deploy SOPs, analyse data, and propose features and processes which focus on improving the Seller experience

Willing to work on weekends

Basic Qualifications

1+ years of operations management experience

Experience communicating effectively with senior leadership

Experience managing, analyzing and communicating results to senior leadership

Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level

Experience managing challenging assignments with aggressive schedules

Should be fluent in English and Arabic (verbal and written)

Preferred Qualifications

Skill to handle external sellers as stakeholders / customers with outstanding organizational and follow-up skills

Good analytical and problem solving skills with a capability of setting priorities and working under pressure

Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel

Experience in working with logistics and / or manufacturing industry is an advantage

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