Officer - Digital Support

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We’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision :

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Job

As a Customer Care Agent, you will be responsible for assisting customers through multiple communication channels, including voice (phone) and non-voice (email, whats-app, ...) interactions. Your primary goal is to provide exceptional support related to After-sales booking flights, hotels, and other travel-related services, ensuring a satisfying customer experience.

Responsibilities

• Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after sales part.
• Maintain up-to-date knowledge of company products, services, and policies to accurately address customer inquiries.
• Handle queries, complaints, and requests via phone, email, whats-app, and Social media channels and others.
• Utilize the following platforms : (Communication platforms - CRM - Bookings Hub - Google Workspace - GDS - Other booking portals).
• Assist customers with modifying reservations for flights, hotels, and associated services.
• Maintain a professional and positive attitude while interacting with customers.
• Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
• Accurately record and maintain customer information, including booking details and communication history, in the customer relationship management (CRM) system.
• Ensure compliance with data protection policies.
• Work closely with other departments to provide end-to-end solutions for customers.
• Assist colleagues during peak periods or high workloads.
• Collaborate with the Risk Management & Loyalty team.
• Process refunds as needed.

Profile Requirements

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration – and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find :

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or other protected status.

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