Marketplace Operations - Executive

We are seeking a highly organized and results-driven Marketplace Operations Manager to oversee and optimize our day-to-day marketplace activities. You will be responsible for managing operational workflows improving seller and customer experiences and driving overall performance on platforms such as Amazon Noonetc. Key Responsibilities

Oversee daily operations of marketplace channels ensuring smooth order processing fulfillment and returns. Coordinate with internal teams (logistics customer service finance) and external partners (vendors sellers couriers) to optimize processes. Analyze performance metrics (sales traffic returns seller ratings) and implement improvement strategies. Onboard and support sellers ensuring adherence to marketplace policies and performance standards. Manage catalog quality including product listings content optimization and pricing accuracy. Monitor service levels (SLAs) and resolve operational issues in real-time. Collaborate with tech / product teams to improve platform functionality and user experience. Stay updated on marketplace trends algorithm changes and best practices. Develop SOPs and documentation for scalable operations. Ensure compliance with regulatory and marketplace requirements. Qualifications

Bachelor’s degree in Business Operations Supply Chain or a related field (MBA preferred). 36 years of experience in e-commerce or marketplace operations. Strong analytical and problem-solving skills; proficiency in Excel and data tools. Experience with e-commerce platforms (e.g. Shopify Magento) and marketplace portals. Excellent communication and coordination skills. Ability to thrive in a fast-paced high-growth environment. Preferred Skills

Knowledge of fulfillment operations warehousing or last-mile logistics. Familiarity with seller performance metrics and optimization strategies. Basic understanding of digital marketing and customer experience tools. Employment Type : Full Time Experience : years Vacancy : 1

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