Managed Services Architect

Overview

Purpose Design and maintain the technical and operational architecture for the company’s managed service offerings — ensuring they are scalable, secure, automated, and financially viable. The MSA defines how services are built, operated, and evolved under long-term managed service agreements for both internal affiliates and external clients. Core Responsibilities

Solution Design : Define the end-to-end managed service architecture (e.g., cloud hosting, ServiceNow, ERP, data platforms). Transition & Operations Architecture : Design how services move from build to run; create operational blueprints and runbooks. Service Catalog Definition : Specify SLAs, KPIs, and standard service packages in collaboration with the Service Portfolio Manager. Automation & Tooling : Select and integrate tools for monitoring, ticketing, AIOps, observability, and reporting; design self-healing and proactive capabilities. Cost Modeling : Build cost structures and unit economics to ensure sustainable margins and transparency in multi-year service contracts. Governance, Security & Compliance : Ensure service architectures meet ITIL, ISO, and data residency / security standards. Continuous Improvement : Review incidents and service metrics to evolve architecture and improve efficiency. Skills & Certifications

Deep understanding of ITIL-aligned service operations, DevSecOps, and multi-cloud environments (AWS, Azure, GCP). Familiarity with ITSM tools (ServiceNow, Jira Service Management). Strong financial acumen and ability to design for cost efficiency. Certifications : ITIL v4, AWS / Azure Architect, ServiceNow Architect preferred. Success Metrics

Service transition success rate (operational readiness at handover). Reduction in incidents tied to design or architecture gaps. Automation coverage (% of standard ops tasks automated). SLA / SLO compliance across managed services. Seniority level

Mid-Senior level Employment type

Full-time Job function

Design, Information Technology, and Analyst Industries

IT Services and IT Consulting, IT System Operations and Maintenance, and Data Infrastructure and Analytics Location and compensation : Riyadh, Riyadh, Saudi Arabia SAR23,000 - SAR25,000 Other roles to explore : IT Infrastructure Planning & Monitoring Lead Engineer; Account Executive - Technology Solutions; Presales Solution Architect - Managed Services; Lead Applications Specialist - Solutions for Enterprise Imaging (SEI), Emerging Markets; Forensics - Managed Services - Alert Clearance Analyst - Deals; Forensics - Managed Services - Alert Clearance Analyst - Deals; Technical Lead - WasteTech SaaS Platform We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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