Quality Assurance Specialist

Khobar, Saudi Arabia | Posted on 09 / 30 / 2025

The Quality Specialist is responsible for monitoring and maintaining product and service quality standards to enhance customer satisfaction and ensure compliance with regulatory and company standards. This role involves supporting the commercial teams by identifying improvement areas, implementing quality control measures, and coordinating corrective actions to ensure consistent quality in products, processes, and services.

Key Responsibilities

• Quality Monitoring & Inspection : Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications. Collaborate with suppliers and vendors to address quality concerns.
• Customer Complaint Handling : Investigate and analyze customer complaints related to product quality or service. Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence.
• Documentation & Compliance : Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained. Support compliance with applicable regulations, industry standards, and company policies.
• Process Improvement : Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction.
• Supplier & Vendor Management : Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits.
• Training & Support : Provide training to the employees and support teams on quality standards, policies, and procedures. Promote a quality-focused culture across departments to enhance awareness and commitment.

Key Performance Indicators (KPIs)

Minimum Qualifications

Knowledge, Skills, and Abilities

Language & Communication Skills

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