Senior Lab Equipment Specialist - NMR

Overview

Get AI-powered advice on this job and more exclusive features. The Senior Lab Equipment Maintenance Specialist provides professional expert service and support for high-tech / high-end laboratory research equipment by performing field service repairs, maintenance, calibrations, and alignments. He / she will be a mentor to junior maintenance personnel, and will prepare, plan and complete user maintenance and equipment operation training sessions. The Senior LEM Specialist will deliver the highest level of service to maximize equipment uptime while minimizing maintenance costs. The Senior LEM Specialist will work within guidelines established by the LEM Director and Laboratory Equipment Maintenance Leads and will follow established standard operating procedures.

Major Responsibilities

Respond quickly to maintenance and troubleshooting requests for hardware and software

Complete assigned work at the highest possible level of quality and in a timely manner

Coordinate with end-user to schedule equipment maintenance and other services

Build and maintain strategic functional and productive relationships with research equipment manufacturers and vendors

Leverage relationships with the manufacturers to facilitate the necessary support and training for the team

Confer with lab equipment operators / manufacturers / agents to identify and diagnose problems and implement appropriate solutions

Identify required spare parts, work with the lead to optimize stock level and assist with the ordering process

Maximize insourcing of maintenance activities and coordinate vendor visits, if necessary, while minimizing the equipment downtime

Participate in professional development trainings, seminars, and other activities to remain at a highly competent level of expertise on assigned equipment

Collaborate with the team to sustain high service levels through workload sharing, cross-training, and providing mentorship

Instruct end user on preventative equipment maintenance strategies and proper instrument use

Provide occasional value-added user training sessions on assigned equipment within expertise

Comply with all HSE and KAUST safety policies, practices, and procedures at all times

Develop and maintain safe habits and practices with regard to safety requirements on site and in the workshop and report any breaches or concerns on health and safety matters to the appropriate supervisor

Identify process improvement areas to improve efficiency and increase automation

Work closely and productively with the Lab Equipment Maintenance Leads in a professional manner to define and complete any additional objectives

Ability to work extended hours (as needed)

Respond to predictive maintenance alerts, if available

Perform other job-related duties as assigned

Ability to travel 10% of the time for training and external services

Personal Requirements

Knowledge of lab safety protocols, especially regarding cryogens, high magnetic fields, and radiofrequency radiation

Demonstrated ability to effectively troubleshoot major electrical and mechanical components of research instruments and equipment and make repairs in a timely manner

Demonstrated professional customer service skills and etiquette

A strong sense of urgency in executing and completing assigned work

Efficiently manages a varied workload while under pressure; accomplishing tasks with minimal supervision

Demonstrated effective leadership ability

Team player with a flexible can-do attitude

Excellent problem solving and analytical skills

Strong planning and organizational skills

Ability to communicate in a clear and concise manner

Excellent command of the English language (read, write and speak English)

Ability to work effectively in a multi-cultural international environment and help foster a cooperative work environment

Highly proficient in Microsoft Office applications

Ability to develop high quality Standard Operating Procedures (SOPs)

Qualifications & Experience

Bachelor’s degree in science or engineering

Factory service training in the class of equipment covered by the unit

Knowledge of cryogenics, high-frequency electronics, superconducting magnets, and vacuum systems

Proficiency with Microsoft Office Suite

Familiarity with NMR / EPR / MRI acquisition and processing software (e.g., minimum TopSpin, EPR software is a plus)

Proficiency with using a computerized maintenance management system (CMMS) such as SAP

Training in quality systems such as ISO 9001 : 2015, Six Sigma and Lean principles

Minimum 7 years’ experience as a field service engineer or in-house maintenance engineer performing service-level maintenance and repairs on Nuclear magnetic resonance (NMR) equipment from Bruker covering the following models : Avance neo 800, AVANCE-III HD, Avance III 400 – 700 WB

Experience maintaining Bruker Fourier-transform ion cyclotron resonance mass spectrometry (FT-ICR) is highly desirable

Previous experience as a service engineer or technical specialist in an NMR / EPR facility

Experience with DNP-NMR and hyperpolarization techniques

Proven experience with cryogenic probe maintenance

Experience with energizing a magnet is highly desirable

Experience with other major manufacturers is considered a plus

Experience providing service to academic organizations is considered a plus

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Research and Engineering

Industries

Research Services

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