Chief Technology Officer

Overview

The Chief Technology Officer (CTO) will be the strategic and executional lead for a full-scale digital transformation within a government services organization. The role is designed to modernize internal operations, reduce manual workloads, and integrate emerging technologies to improve service delivery. By leveraging AI, data analytics, and IoT / OT integration, the CTO will support the development of faster, cost-effective, and citizen-centric public services. This high-impact, forward-thinking role carries the mandate to deliver state-of-the-art products, an adept service model and execute technology-driven innovation at scale, with the objective to significantly enhance the end-user experience through digital-first initiatives.

Responsibilities

• Develop and execute technology strategy aligned with corporate vision and objectives.
• Contribute to short- and long-term strategic planning, ensuring alignment with Board directives.
• Build partnerships with stakeholders, vendors, and institutions to advance innovation.
• Provide regular reports and insights to the CEO and Board, recommending improvements and addressing challenges.
• Oversee annual budgeting and financial performance of the Technology Division.
• Drive operational excellence by improving systems, processes, and practices.
• Ensure compliance with risk, audit, cybersecurity, and regulatory standards.
• Lead digital transformation initiatives to improve efficiency, agility, and customer experience.
• Oversee ERP systems implementation and integration for streamlined operations.
• Conduct technology and market assessments to identify emerging opportunities.
• Implement robust cybersecurity measures and manage IT infrastructure for scalability, reliability, and data protection.
• Lead and mentor the technology team, fostering collaboration, innovation, and continuous learning.
• Oversee talent management activities (performance reviews, training, development).
• Promote a culture of innovation and excellence within the division.
• Manage technology projects end-to-end, ensuring timely, on-budget delivery.
• Establish partnerships with vendors, consultants, and cybersecurity agencies to strengthen capabilities.

Qualifications

Job Details

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