Workspace One Engineer / Consultant (Hybrid)

About this Role :

This role is responsible for projects focusing on Workspace One Unified Endpoint Management (UEM) installations / Operation for customers. He / She will possess excellent customer service skills and the ability to accommodate a variety of skill levels.

Responsibilities :

• Configure / install / troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products.
• Act as a proactive resource for clients by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically.
• Provide courteous and prompt support to customers.
• Setup, configure and install Workspace ONE instances.
• Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.
• Familiarity with and interest in mobile devices is a must (iOS, Android, Mac OS, Windows 10, etc.).
• Research, evaluate and recommend new or upgraded hardware / software to ensure proper operation and performance for customers.
• Work with vendors for product enhancement announcements and other issues.
• Utilize basic network skills to help in solving customer UEM issues.
• Be able to identify, access and use resources for troubleshooting and continued education

Qualifications and technical experience :

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