Reservation Agent (Saudi National )

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

Responsibilities

Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy

Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail

Provide comprehensive information about our facilities, services, and local attractions

Anticipate guest needs and proactively offer personalized recommendations and solutions

Collaborate with various departments to fulfill guest requests and resolve any issues promptly

Maintain up-to-date knowledge of property offerings, promotions, and local events

Uphold the highest standards of customer service excellence at all times

Qualifications

Previous customer-related experience an asset

Must possess outstanding guest services skills and sophisticated verbal communication skills

Computer literate in Microsoft Window applications required

Previous Opera experience an asset

High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset

Seniority level Entry level

Employment type Full-time

Job function Hospitality

Mӧvenpick Hotel & Residences Riyadh

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