Guest Relations Manager — Royal Golf Club, Wadi Safar
Golf SaudiRiyadh, Riyadh Region, Saudi Arabia17 days ago
Job descriptionMaintain accurate guest preferences and notes to anticipate needs and personalize touches. Ensure key interactions are logged ; monitor NPS / CSAT and response times, sharing simple, action-oriented reports. Respect data privacy and consent standards per company policy and KSA regulations. 5–7+ years in luxury hospitality or members’ clubs, including 2+ years leading teams. Exceptional communication in English (Arabic a strong plus) and a calm, solutions-led presence. Mastery of VIP protocols, service recovery, and cross-department coordination. Comfort using guest profiles / CRM at a practical level (no heavy analytics required). A world-class setting where refinement and service excellence are the norm. Structured learning and growth—shape guest experience at scale. Associate Full-time Public Relations
Guest Relations Manager — Royal Golf Club, Wadi Safar
Craft the art of welcome.
Join the Royal Golf Club in Wadi Safar to lead a front-of-house team delivering warm, seamless, and exquisitely personalized experiences for our members and VIP guests—supported by smart use of guest profiles (light CRM).
What you’ll do
- Lead Guest Relations / Concierge and lobby hosts to ensure impeccable arrivals, elegant farewells, and flawless transitions .
- Orchestrate bespoke itineraries : tee times, private dining & spa, chauffeured transfers, special requests .
- Handle service recovery with grace, pace, and discretion ; turn moments into loyalty.
- Partner with Golf Ops, F&B, Spa, and Events to deliver a unified luxury journey across the club.
- Recruit, coach, and schedule; run daily briefings and hands-on micro-training.
CRM enablement
What you’ll bring
Why Royal Golf Club?
Seniority level
Employment type
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Manager • Riyadh, Riyadh Region, Saudi Arabia