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Technical Support Engineer

Technical Support Engineer

Smart Technology SolutionsJeddah, Makkah Region, Saudi Arabia
30+ days ago
Job description

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

How You’ll Contribute

  • Provide technical support and troubleshoot issues related to computers, networks, and software.
  • Install and maintain computer systems, printers, and other technical equipment.
  • Handle technical malfunctions and offer quick and effective solutions.
  • Conduct on-site visits to clients to resolve issues or provide technical support as needed.
  • Document issues and actions taken to enhance service quality.

What Makes You a Fit

  • Bachelor's degree in information technology, Computer Science, or a related field
  • 3-4 years of hands-on experience in technical support or IT
  • Strong ability to analyze and resolve technical issues efficiently
  • Effective communication skills with users and clients across various levels
  • Attention to detail and accuracy in technical work
  • Ability to work under pressure and manage time effectively
  • Willingness to travel and conduct field visits to clients

    • Bonus Points If You Have

  • Microsoft Certified (Microsoft Certificate)
  • CompTIA A+

    • What You’ll Love About Working Here

    We care about both your growth and your well-being. Here’s what you can expect when you join our team :

  • A team that shares knowledge openly — no gatekeeping.
  • A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
  • A fun, humble, and honest workplace where your voice matters.
  • A real sense of family spirit — we work as a team, we grow as a team.
  • Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
  • 3 Work From Home days per month.
  • Access to learning resources, courses, and professional development opportunities.
  • Recognition programs to celebrate your wins.
  • Chances to grow internally — many of our leaders started as juniors!

    • Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

    Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

    A full-time position with an attractive salary package.

    Trainings

    12 days per year, including 6 of your choice.

    Sport Activity

    Play any sport with colleagues; the bill is covered.

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    Technical Support Engineer • Jeddah, Makkah Region, Saudi Arabia