Senior / Staff Data Scientist - Generative AI

We're building the future of commerce AI in the Middle East, powering millions of merchants with intelligent assistants and Gen AI that understands Arabic and English fluently. As our Senior / Staff Data Scientist for GenAI, you'll architect the brain behind our merchant and customer AI assistants, content generation suite, and conversational commerce platform.

This isn't just another chatbot role, you'll design cutting-edge agentic AI systems that can reason about inventory, write compelling Arabic marketing copy, troubleshoot merchant issues, and generate insights from millions of transactions. Your work will directly impact how merchants across the region run their businesses.

Responsibilities

• Architect and implement LLM-based agentic systems including the customer support troubleshooting, analytics, and content-generation tools.
• Build RAG pipelines combining structured and unstructured sources (knowledge base, FAQs, policies), optimizing for latency, factuality, and grounding.
• Develop evaluation frameworks (LLM-as-a-judge, human-in-the-loop) to measure helpfulness, factual accuracy, coverage, and coherence.
• Collaborate with product and UX teams to define prompt hierarchies, tool-calling logic, and conversational workflows that handle multi-turn reasoning.
• Drive fine-tuning or parameter-efficient adaptation (LoRA, PEFT) of LLMs for commerce-specific reasoning and multilingual support (Arabic & English).
• Contribute to the GenAI Suite : product description generation, email and blog content creation, landing page design, and brand-aware tone control.
• Lead experimentation on new LLM orchestration frameworks (LangGraph, semantic routers) and scalable deployment using Bedrock, SageMaker, or Vertex AI.
• Mentor junior data scientists and define best practices for versioning, prompt evaluation, and observability (e.g., LangFuse, MLflow, Grafana).
• Nice to have : Fluency in Arabic, prior work on multilingual NLP, or marketplace / SaaS platform experience.

Requirements

Requirements