Director of Housekeeping

Overview

Director of Housekeeping at Fairmont Hotels & Resorts. The Director of Housekeeping is responsible for managing all aspects of the housekeeping department to ensure the highest level of cleanliness and guest satisfaction, overseeing a team of housekeepers, and aligning operations with brand standards. Responsibilities

Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs Foster positive cross departmental relationships to create a seamless experience Consistently offer welcoming, friendly and warm service to external and internal guests Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Forbes, Leading Quality Assurance and Accor’s brand standards Ensure all guest and colleague requests are handled in an efficient and professional manner according to brand standard Oversee overall cleanliness, maintenance and ambience of designated areas including service areas Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere Monitor the progression of work assigned to all housekeeping associates including supervisors and managers Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand Ensure ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department Promote and ensure a clean and SAFE working environment, with continual emphasis on employee health and safety Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities Qualifications

Bachelor’s degree and / or Hotel Management degree an asset Previous experience in a similar role within a 5-star hotel a benefit (preferably 2 – 3 years) Computer literacy in Microsoft programs (Outlook, Teams, Word, PowerPoint, Excel) and a high level of administrative capability Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds Fluent spoken and written English Seniority level

Mid-Senior level Employment type

Full-time Job function

Management Manufacturing Industries

Hospitality

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