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Head Waiter / Waitress

Head Waiter / Waitress

Leylaty GroupRiyadh, Riyadh Region, Saudi Arabia
4 days ago
Job description

Apply for the Head Waiter / Waitress role at Leylaty Group .

Job Summary

The Head Waiter / Waitress oversees the service team during banquet events and catering operations. They ensure smooth execution of service, maintain high standards of guest satisfaction, and lead the supervision of uniforms receiving, distribution, and collection after events. The role is responsible for site inductions for agency staff members, assists Event Supervisors with necessary event paperwork, and builds strong rapport between the Event Managers Team and other Heads of Department.

Key Responsibilities

  • Ensure table settings, buffet stations, bars, and service points are correctly arranged and meet event requirements according to Banquet Event Orders (BEOs).
  • Inspect venue cleanliness and set up before guest arrival.
  • Ensure smooth and timely food & beverage service, maintaining high guest satisfaction.
  • Personally attend to VIP guests, ensuring discreet and professional handling of special requests.
  • Respond promptly to guest feedback and report any issues to the Banquet Management Team.
  • Monitor staff grooming, hygiene, and uniform compliance.
  • Apply site inductions for staff members from agencies, complete time sheets and handover supportive documentation to Banquet Managers in charge.
  • Assist Event Managers in training and guiding new team members in banquet and catering service techniques.
  • Ensure correct handling of equipment, glassware, and banquet furniture.
  • Ensure proper storage and return of equipment, service ware, and linen.
  • Supervise and coordinate event staff during banquets and catering events.
  • Ensure closing duties are completed : clearing, maintaining cleanliness, napkin counting, uniforms return, and polishing equipment for the next event.
  • Maintain inventory of banquet supplies and equipment.

Qualifications

  • High school diploma or equivalent required.
  • Diploma or certificate in Hospitality, Food & Beverage industry, or related field preferred.
  • Certificate of accomplishment training in food safety, hygiene, civil defense, etc. is an advantage.
  • English fluency required; Arabic or other languages are an advantage.

    • Experience

  • Minimum 46 years of experience in food & beverage service within hotels, banquets, or catering operations.
  • At least 1 year in a junior supervisory role (team leader, captain, or head waiter / waitress) managing service staff during large-scale events.
  • Experience in both indoor banquet functions (ballrooms, weddings, conferences) and outdoor catering setups.
  • Previous experience handling VIP and VVIP guests, with knowledge of protocol and etiquette.
  • Experience with different service styles (buffet, plated service, silver service, butler service).

    • Preferred Skills

  • Leadership and motivational skills
  • Communication and interpersonal abilities
  • Cultural awareness and etiquette sensitivity
  • Organizational and time management skills
  • Attention to detail
  • Food safety knowledge and high hygiene standards
  • Problem‑solving orientation
  • Multitasking capabilities
  • Adaptability to work at odd hours
  • Ability to work efficiently under pressure
  • Ability to cope with the physical demands of the job, including but not limited to :
  • Standing
  • Walking
  • Driving around a region
  • Manually involved in operations

    • Seniority Level

    Entry level

    Employment Type

    Full‑time

    Job Function

    Management and Manufacturing

    Industries

    Hospitality

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    Waiter • Riyadh, Riyadh Region, Saudi Arabia